![]() ![]() Wait for a response: After flagging the review, sit back and relax while Google investigates.This might include screenshots or emails that show the review is fraudulent. Show your evidence: When you report the Google review, you may be asked to include any evidence that supports your claim that the review you're reporting is an innapropriate review (or outright fake).Simply log into your Google Business Profile Manager, find the review in question, click on the three dots next to the review, and select "Report review" Flag it down: If the review seems fishy, you can flag it as inappropriate.Look out for signs that it might be fake, such as vague comments, overly positive or negative language, or generic language that could apply to any business. Inspect the review: Take a good, hard look at the review in question.So you suspect a fake Google review has infiltrated your business's otherwise unblemished reputation? Fear not! Here's how to remove a Google review you suspect is fake: How to identify and report fake Google reviews Here's a link to our guide on removing your business location from Google. If the situation is untenable, you can shut it down, too, as a last resort. The best way to effectively delete a bad Google review (at least, in the eyes of your customers), is to drown it out in a sea of authentic, good reviews (especially if you've been hit with a few negative reviews in quick succession). If you're in a situation where your brand's online reputation may be suffering and you need to remove Google reviews fast, it's important to continue to generate positive reviews at the same time, so future readers, browsers and buyers see a balanced perspective. It's not always straightforward and admittedly, the process (and review removal outcomes) can be a little murky. If you feel that the review is fake or even defamatory, you can take steps to remove it. *Yes, you can delete Google reviews (with an asterisk). PS: Want a cheat sheet for getting a piece of defamatory content or bad review removed from Google? Download our checklist first. In fact, instead of deleting the review, it could become your biggest opportunity to win the respect and business of new customers. What should we interpret from the results? Well, perhaps simply that receiving a bad or mixed review here and there isn't necessarily something to be afraid of. In fact, Northwestern University conducted a study that found most purchases were influenced by reviews with an average star rating between 4.2 and 4.5, meaning a review that falls between these means actually more trustworthy than a perfect 5 stars. Even a few negative reviews can hurt and often, you'll do anything to avoid them, but it's not all bad news. Review sites like your Google Business Profile (which used to be called Google My Business) are important because we - as consumers - value other people's opinions, and when we're unsure of something, we look to others for validation - especially online.Īs a business owner, you care about what people think. You'll almost certainly have looked for and read third party hotel reviews, scoured Amazon reviews, glanced over TripAdvisor and even opened up the Google Maps app yourself at some stage and made decisions based on them. News travels quickly today, and online reviews on sites like Google play an enormous and emerging role in influencing our buying behaviour. Delete Google reviews? Why should I care? Read on below to learn how to delete Google reviews. If you've had any measure of success in generating Google reviews, you've also asked yourself "How the heck do I remove Google reviews?!" We're here to help!ĭeleting Google reviews can seem like a complicated and frustrating process, but thankfully it's not impossible (in fact, if you follow this guide, you'll be fully equipped to tackle your own negative review gripes). What changed? We updated the methods to delete a Google review and made this guide more concise, since Google My Business changed to Google Business Profiles ![]()
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